WATER ● FIRE ● MOLD

Privacy Policy

At Phantom Water Damage & Restoration, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services.

Information We Collect

Personal Information

Contact Details: Name, email address, phone number, and any information you provide when reaching out through our contact forms or service inquiries.

Service-Related Information

Property Details: Information about your property, including address and specifics related to restoration needs.

Technical Information

Website Usage: IP address, browser type, pages visited, and other analytics data collected through cookies and similar technologies to enhance user experience.

How We Use Your Information

We utilize the collected information to:

Provide Services: Schedule and perform restoration services tailored to your needs.
Communication: Respond to inquiries, provide updates, and offer customer support.
Improvement: Analyze website usage to improve our services and user experience.
Marketing: With your consent, send promotional materials or offers related to our services.

Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with:

Service Providers: Trusted partners who assist in delivering our services, such as subcontractors or insurance companies, strictly for service-related purposes.
Legal Obligations: Authorities or legal entities when required by law or to protect our rights and property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred, with notice provided.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionalities of our website.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the data we hold about you.
Correction: Correct any inaccuracies in your information.
Deletion: Request the deletion of your data, subject to legal obligations.
Opt-Out: Unsubscribe from marketing communications.

To exercise these rights, please contact us at phantomwdr1@gmail.com or (980) 306-4546

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of such sites and encourage you to review their privacy policies.

Calling & Texting Policy

At Phantom Water Damage & Restoration, we respect your privacy and are committed to complying with all applicable laws and regulations governing telephone and text message communications, including the Telephone Consumer Protection Act (TCPA).

Consent to Be Contacted
By providing your phone number through our website contact forms, quote request forms, or any other communication channel, you expressly consent to receive calls and/or text messages (SMS) from Phantom Water Damage & Restoration. These communications may include service scheduling, appointment reminders, follow-ups, estimates, and promotional offers related to our water, fire, and mold restoration services.

Automated Communications
Some calls and text messages we send may be generated using automated technology, including autodialed calls or pre-recorded messages. Your consent to receive such communications is not a condition of purchasing any service from us.

Message Frequency
Message frequency may vary depending on your service needs and interactions with our team. You may receive periodic messages related to your restoration project, service updates, or promotional offers.

Message & Data Rates
Standard message and data rates may apply to all SMS communications sent to or received from us, depending on your mobile carrier plan. Phantom Water Damage & Restoration is not responsible for any charges incurred through your mobile carrier.

How to Opt Out (Unsubscribe)
You may opt out of receiving text messages from us at any time by replying STOP to any SMS message you receive from us. You may also opt out of marketing calls by contacting us directly at info@phantomwaterdamage.com or (980) 281-9455. After opting out, you may still receive non-promotional messages necessary for active service completion.

Do Not Call (DNC) Registry
We respect the National Do Not Call Registry. If your number is registered on the National DNC Registry and you have not provided us with express written consent, we will not contact you for marketing purposes. To report a concern, please contact us at info@phantomwaterdamage.com.

TCPA Compliance
All calling and texting activities conducted by Phantom Water Damage & Restoration are performed in compliance with the Telephone Consumer Protection Act (TCPA) and applicable FCC regulations. We maintain records of consent and honor all opt-out requests promptly.

If you have any questions about our calling and texting practices, please contact us at info@phantomwaterdamage.com or call (980) 281-9455.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@phantomwaterdamage.com

Phone:(980) 306-4546

Location: Charlotte, NC — Serving surrounding areas

Services: Water & Flood Damage | Fire & Smoke Damage | Mold Remediation