Phantom Restoration

Fire & Smoke Damage

Board Up Services in Charlotte & Concord, NC

When a fire or storm leaves a window, door or wall open, we cover the opening so weather and unauthorized entry are less of a risk while the next steps are worked out. Call (980) 501-1879. We answer 24/7.

Board Up Services to Secure Damaged Openings in Charlotte & Concord, NC

After a fire or a storm, a broken window, a damaged door or an opening in a wall leaves your property exposed to the weather and to anyone who wants to walk in. Phantom Restoration provides board up services in Charlotte & Concord, NC. We cover the damaged opening with boards so it's protected temporarily while the property is assessed and you decide what comes next.

Board-up is temporary protection. It isn't a permanent repair, and it doesn't make a building weatherproof. We assess the opening first, and then we secure it. Call (980) 501-1879. We answer 24/7 and send a crew as soon as we can. We don't promise an arrival time, because it depends on where our crews are and on whether the site is safe to work in, but we'll tell you honestly how soon we can get there.

We work out of offices in Concord and Charlotte and serve homes and businesses across the Charlotte region.

When You Need Board Up Services

Board-up makes sense any time a fire or a storm has left an opening that can't be closed or locked. These are the situations we're most often called for:

  • Openings made by the fire department. Firefighters break windows, open doors and cut into walls to get inside and vent smoke, and those openings stay open after they leave.
  • Windows broken by a fire, by strong wind or by something the wind carried.
  • Doors damaged by fire or storm that no longer close or lock.
  • A tree or limb that has come through a window or a wall.
  • Wall openings left by fire or storm damage.

Board-up covers doors, windows and openings in walls. Summer thunderstorms and the remnants of tropical storms bring strong wind and heavy rain across the Charlotte region, and rain that comes in through a broken window can soak flooring, walls and belongings quickly. If you aren't sure whether an opening needs to be boarded up, call us and describe what you see.

What Our Board Up Service Includes

Every board-up starts with an assessment of the opening and ends with a record of what we secured.

Assess the Opening and Authorized Access

We identify the damaged door, window or wall opening and look at the material around it, because a board is only as secure as what it's fastened to. We also confirm that the person asking us to secure the property is authorized to do so, and we check for any official restriction on entering.

If the structure looks unsafe, power lines are down or utilities need attention, the responsible authority or a qualified trade has to deal with that first. We don't clear buildings for entry, and we don't make structural or electrical safety decisions. The CDC's guidance on returning home after a disaster is a useful reference while you wait.

Define Temporary Protection

We explain what the board-up will cover, why the structure around the opening matters and what will still be exposed. Boarding one window doesn't protect the room behind a damaged door, and a board doesn't stop every drip. Our crew decides how to secure each opening on site, based on the opening and the material around it. We don't promise a property will be fully weatherproof, and where an opening can't be closed safely, we tell you.

Document What We Secure

We photograph each opening before and after we secure it, and we note what was covered and what is still exposed. We work with all insurance companies. We document what we secure with photos and records and share them with your adjuster. Your policy and your insurance company decide what's covered.

Once the property is secured, repairs can begin. We give you the photos and records your adjuster needs, and inside the property we can also handle repairs such as drywall, flooring and cabinets. If you already have a contractor, we'll give them the records and work alongside them. Temporary securing and permanent repair are separate jobs, and the permanent door, window or wall work is done by a repair contractor.

Fire and Storm Board-Up

After a fire, board-up usually comes once the fire department has cleared the property for entry. The openings are often broken glass and damaged doors, and the building may still have wet materials and smoke residue inside. Board-up protects the property while cleanup is planned. Our fire damage restoration work picks up from there, with debris removal, soot and smoke cleaning, and drying any water left by firefighting.

After a storm, the openings are often windows or doors broken by wind or by something blown into them, or a wall opening where a tree or limb came through. The urgent concern is rain: water that gets in can soak floors, walls and belongings, and in a humid summer, materials that stay wet can start to grow mold. Board-up closes the opening. Our storm damage restoration work deals with the water that has already come in.

Secure Your Property in Charlotte & Concord, NC

If a fire or storm has left your property open, call Phantom Restoration at (980) 501-1879. We answer 24/7 and send a crew as soon as we can. Tell us what's damaged and where, and whether anyone has told you the building is safe to enter. We'll assess the opening, secure it and document what we did.

We're a local company with offices in Concord and Charlotte, and we've served the Charlotte region since 2022. If you also need cleanup or water removal after the fire or storm, call us about that too.

How it works

What happens after you call

  1. Call, day or night

    Tell us what happened and where the water or smoke is coming from. We answer 24/7 and send a crew as soon as we can.

  2. We extract, dry and document

    Standing water comes out first. Then air movers and dehumidifiers go in, and we check walls, floors and the crawl space with moisture meters and thermal imaging, logging readings and photos on every visit.

  3. We confirm it's dry and hand you the records

    Drying is done when the readings say so, not when the calendar does. You get the photos, readings and drying records your adjuster needs. If repairs follow, we can do those too.

If water is coming in right now, call (980) 501-1879 — we answer 24/7.

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What our customers say

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Where we work

Where we work

From our offices in Concord and Charlotte we cover Mecklenburg, Cabarrus, Gaston, Union, Iredell, Rowan, Lincoln and Cleveland counties in North Carolina, plus York and Lancaster counties in South Carolina. Call and we'll tell you honestly how soon we can get there.

Shaded area: the ten counties we serve across the Charlotte region

Common questions

Frequently Asked Questions

Call Now — (980) 501-1879

What does board up protect after a fire or storm?

A correctly scoped temporary board-up can close a damaged door, window or other opening while the property is assessed and repairs are planned. It's temporary protection, and how well it suits the job depends on the opening, the structure around it, the weather and access.

Should I enter a building with broken openings or visible structural damage?

No, not if the structure looks unsafe, power lines are down or officials have restricted access. The responsible authorities and qualified trades need to deal with those hazards before cleanup or board-up work goes ahead. We can't clear a building for entry, and we won't ask you to go in first.

Is board up a permanent repair?

No. It's a temporary measure that limits exposure and unauthorized access while the damage is assessed and repairs are planned. Permanent door, window or wall work is a separate repair scope done by a repair contractor. Once the openings are secured and documented, repairs can begin, and we give you the photos and records your adjuster and whoever does the permanent repairs need.

What affects the cost of board-up service?

The number and size of the openings, the condition of the materials around them, access to the site and the amount of temporary protection needed all affect the scope. We can't give a number without seeing the property. After we inspect, we give you a written scope, and it covers the board-up only, not permanent repairs.