Water, Mold and Fire Restoration Services in Charlotte, Mecklenburg County
When water is coming through a ceiling, a crawl space has flooded or you have found mold in Charlotte, you need someone who picks up. We are Phantom Restoration, a local restoration company with offices in Concord and Charlotte, and we cover Charlotte and the rest of Mecklenburg County. We answer 24/7 and send a crew as soon as we can.
We extract standing water, dry the structure with air movers and dehumidifiers, clean up after fires and remove mold. We check with moisture meters and thermal imaging, and we log readings and photos as we go.
We have an office here, so this is one of the quickest areas for us to reach — we'll give you a realistic arrival time when you call.
Our Charlotte office is inside the city, about 7 miles by road from the center. Charlotte Water runs the public water and sewer system. For a sewage backup, its advice is to switch off the washer and dishwasher first. If that stops it, call a plumber. If it keeps coming, report it to Charlotte Water, which helps when the blockage is in a public manhole or sewer pipe. The cleanup and drying inside your home are our part.
If repairs after drying need a building permit, it comes from Mecklenburg County Code Enforcement. Charlotte-Mecklenburg Storm Water Services has an address lookup for mapped floodplains, and it notes that flooding can happen outside them too. Huntersville, to the north, shares Charlotte Water and the county permit office. Indian Trail, over the Union County line, is about 14 miles from our Charlotte office. Fort Mill, across the South Carolina line, is about 16 miles from it.
What We Handle in Charlotte
Each service has its own page with the full process and what to expect. The summaries below point you to the right one.
Water Damage Restoration
Burst pipes, appliance leaks, storm water and flooded crawl spaces: we extract the water, dry the structure with moisture readings logged on every visit, and document the work.
Water Damage RestorationFire & Smoke Damage
Soot and smoke residue cleanup after a fire, board-up, and drying of the water that was used to put the fire out.
Fire & Smoke DamageMold Remediation
A free mold inspection, then containment and removal of the mold, and we tell you what is feeding the moisture.
Mold RemediationStorm Damage
Response to storm water that has come into the house, including wind-driven rain and flooding, with drying and board-up.
Storm DamageCommercial Restoration
Water, fire, mold and storm damage in offices, shops, restaurants, churches, apartment buildings and warehouses. We can work whenever you allow, including after hours.
Commercial RestorationReconstruction
Full reconstruction after water, fire and mold damage: drywall, insulation, flooring, cabinets, trim and paint. Or we work alongside your own contractor.
ReconstructionWhy Charlotte Homeowners Call Us
We answer 24/7. Call at any hour, tell us what is happening, and we send a crew as soon as we can.
We measure instead of guessing. Moisture meters and thermal imaging tell us when a structure is dry, and every reading and photo goes into your file.
We work with all insurance companies. We document the damage with photos, moisture readings and drying records and share them with your adjuster. Your policy and your insurance company decide what's covered.
Our mold inspection is free, and financing is available — ask us for details.
Nearby Communities We Also Serve
From Charlotte we also cover these nearby cities: Huntersville, Indian Trail, Fort Mill. Each has its own page.
- Restoration services in Huntersville
- Restoration services in Indian Trail
- Restoration services in Fort Mill
Talk to Us About Your Charlotte Property
If water, smoke or mold has reached your home in Charlotte, call and tell us what you see. We will explain what happens next and be straight with you about how soon we can get there.