Water, Mold and Fire Restoration Services in Monroe, Union County
When water is coming through a ceiling, a crawl space has flooded or you have found mold in Monroe, you need someone who picks up. We are Phantom Restoration, a local restoration company with offices in Concord and Charlotte, and we cover Monroe and the rest of Union County. We answer 24/7 and send a crew as soon as we can.
We extract standing water, dry the structure with air movers and dehumidifiers, clean up after fires and remove mold. We check with moisture meters and thermal imaging, and we log readings and photos as we go.
This is the outer part of our coverage area. We serve it fully, and we will be straight with you about timing rather than promising a window we cannot hold.
Monroe is at the outer edge of our area. Our Charlotte office, the nearer of our two, is about 23 miles away by road. The City of Monroe runs its own water and sewer system. Its Water Resources department takes reports of water leaks and sewer blockages, including after hours, on weekends and on holidays. Leaks and blockages on the city's lines are the city's to fix. Water that has come into your home is ours to extract and dry.
Monroe also handles its own building permits. Union County's permit office covers most of the county, but not Monroe. If repairs after drying need a permit, apply with the city. Indian Trail, between Monroe and Charlotte, mostly uses Union County Water and the county permit office instead. Charlotte, to the northwest, is where our nearer office is.
What We Handle in Monroe
Each service has its own page with the full process and what to expect. The summaries below point you to the right one.
Water Damage Restoration
Burst pipes, appliance leaks, storm water and flooded crawl spaces: we extract the water, dry the structure with moisture readings logged on every visit, and document the work.
Water Damage RestorationFire & Smoke Damage
Soot and smoke residue cleanup after a fire, board-up, and drying of the water that was used to put the fire out.
Fire & Smoke DamageMold Remediation
A free mold inspection, then containment and removal of the mold, and we tell you what is feeding the moisture.
Mold RemediationStorm Damage
Response to storm water that has come into the house, including wind-driven rain and flooding, with drying and board-up.
Storm DamageCommercial Restoration
Water, fire, mold and storm damage in offices, shops, restaurants, churches, apartment buildings and warehouses. We can work whenever you allow, including after hours.
Commercial RestorationReconstruction
Full reconstruction after water, fire and mold damage: drywall, insulation, flooring, cabinets, trim and paint. Or we work alongside your own contractor.
ReconstructionWhy Monroe Homeowners Call Us
We answer 24/7. Call at any hour, tell us what is happening, and we send a crew as soon as we can.
We measure instead of guessing. Moisture meters and thermal imaging tell us when a structure is dry, and every reading and photo goes into your file.
We work with all insurance companies. We document the damage with photos, moisture readings and drying records and share them with your adjuster. Your policy and your insurance company decide what's covered.
Our mold inspection is free, and financing is available — ask us for details.
Nearby Communities We Also Serve
From Monroe we also cover these nearby cities: Indian Trail, Charlotte. Each has its own page.
Talk to Us About Your Monroe Property
If water, smoke or mold has reached your home in Monroe, call and tell us what you see. We will explain what happens next and be straight with you about how soon we can get there.